Terms of Sale

Pricing

Prices do not include export duties, special handling, shipping or freight charges, sales or other taxes with respect to the manufacture, sale or delivery of goods, all of which are the sole responsibility of the customer. The prices stated on this pricelist are subject to adjustment. Orders within New York State are subject to 8.875% sales tax.

Minimum Purchase Requirement

There are no purchase minimums in regards to quantity or cost of our Superior Model Form products.

Terms

Net 30 days for open accounts. No discount or anticipation is allowed and no orders will be shipped without prior credit approval.  We accept American Express, Visa and MasterCard.  Payment by credit card is allowed only when the order is placed and then forced upon shipping. For international customers, we accept payment by wire transfer, certified check or credit card. In order to establish open credit a customer must be approved by our credit department, along with a minimum opening order of  $850. No COD’s

Superior Model Forms requires a 50% deposit on all custom orders.

Packing Fee

All orders to be packed individually will be charged a minimum box fee, depending on size. Drop-shipments are 5% additional.

Shipping and Freight Charges

Shipments are made free on board. For orders billed to a credit card or an open account, you will be billed exact shipping charges. We may bill freight on a separate invoice. For orders paid in full at the time the order is placed, please include 15% for estimated freight. Goods will be shipped by standard shipping unless specific instructions are included in your purchase order. We prefer truck shipments to be sent freight collect or 3rd party billing only. Due to the size of some of our products, shipment may exceed the size limitations and be shipped on a different Dimensional Weight ratio. It is the sole responsibility of the customer to inquire for further details concerning freight charges of oversized boxes and shipping procedures.

All Express deliveries from our factory in Europe are billed to the customer and are FOB at the point of origin.

Orders shipped by Air from Europe usually arrive in 4-7 business days.

Please allow 8-10 weeks for cargo ship deliveries.

Air shipment quotes given by Superior Model Form representatives are only estimates due to the constant fluctuation of international shipping charges.

When providing ones own fabric, the customer is responsible for all shipping costs to our factory including all taxes and delivery charges.

Returns

No returns will be accepted without prior written approval from Superior Model Form. All returns must be made within 30 days of receipt. Returns must be shipped at customers expense and are subject to a 25% restocking fee.

A Return Authorization number must be clearly marked on return labels and box(es).

All returns must be addressed to

France Display Warehouse
33- 34th Street, 6th floor
Brooklyn, NY 11232

All returns must be in suitable condition for resale. There are not returns authorized for custom made forms and mannequins.

Damage Claims

If your order was delivered by FedEx, contact your nearest FedEx office (our representatives will help you locate it). Please do not return your merchandise, FedEx will handle this directly after the items are inspected. If received by truck and the damage is discovered prior to opening the cartons, make a note of the damage on both the drivers and your copy of the freight bill and have the driver sign both copies. This protects you from damages caused while your order was in transit. Call the freight carrier directly for an inspection report. If damage is found after opening the package, call the freight carrier and request a “Concealed Damage Inspection Report”. Make sure you retain the cartons and all packaging materials. If the carrier fails to respond within 10 days, call again and write them a letter (sending us a copy as well).

Claims for concealed damage must be made within five (5) days of receipt of goods. Please do not refuse any shipments. Any discrepancies will be rectified by immediately calling our customer service department